Welcome to XiaoZhu ("we", "us", or "our"), a lightweight emotional companion app available on Google Play. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We are committed to protecting your privacy and collecting only the minimum necessary information to provide and improve our Service. We do not collect sensitive personal information such as your real name, phone number, email address, location, or contact list.
1.1 Account Information
When you use the Service, we may collect the following non-sensitive account information:
Username: A randomly generated English username (e.g., "XiaoZhu_001") that you can modify (limited to 1-20 characters, no special symbols).
Avatar: A default avatar selected from our non-copyrighted, simple English-style avatar library (you can change it at any time; no custom avatar upload is allowed).
Account Registration Time: The date when you first register to use the Service (e.g., "Joined May 2026").
1.2 Subscription and Usage Information
To provide our premium subscription service and manage your membership status, we collect the following information related to your subscription and usage:
Membership Status: Whether you are a free user or a premium subscriber, your subscription type (Monthly/Quarterly/Annual), and the expiration date of your premium subscription (e.g., "Active until Oct 15, 2026").
Usage Data: Non-identifiable data about how you use the Service, such as the number of chats, feature access records, and app interaction behavior. This data is used only to improve the Service and is not linked to your personal identity.
Purchase Token: A token provided by Google Play when you complete a subscription purchase, which we use to verify the validity of your subscription (this token is not stored permanently and is only used for order verification).
1.3 Local Cached Data
The Service may store limited cached data on your device, including:
Chat records and emotion records generated during your use of the Service (stored only locally on your device, not uploaded to our servers).
Your app settings and preferences (e.g., avatar selection, username).
You can clear this local cached data at any time through the "Clear App Data" function in the app's Privacy & Security settings.
2. How We Use Your Information
We use the collected information solely for the purpose of providing, maintaining, and improving the Service, and we will never use your information for any other purposes without your explicit consent. Specifically, we use your information to:
Provide and maintain the Service, including displaying your account information, managing your membership status, and unlocking premium features for subscribers.
Verify the validity of your subscription purchase through Google Play, ensure the accuracy of your membership status, and handle subscription-related operations (e.g., renewal, cancellation, refund).
Improve the Service by analyzing non-identifiable usage data to optimize app performance and user experience.
Respond to your feedback and support requests (if you contact us via the provided email address).
3. How We Protect Your Information
We take the security of your information seriously and implement reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, modification, or destruction. Specifically:
We do not store sensitive personal information, and all collected information is stored securely on our servers with access restrictions.
The purchase token and membership data are encrypted during transmission and storage to ensure data security.
We only use Google Play's official APIs for subscription verification and payment processing, and we do not collect or store any of your payment information (e.g., credit card number, payment password), which is handled entirely by Google Play.
You can control your local cached data by clearing it at any time, and you can log out of your account to clear local account information.
Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Information Sharing and Disclosure
We will never share, sell, rent, or disclose your personal information to any third parties except in the following cases:
With Google Play: We share the purchase token and related subscription information with Google Play to verify your subscription and process payment-related operations (in accordance with Google Play's policies).
For Legal Reasons: We may disclose your information if required by law, regulation, legal process, or government request to comply with legal obligations.
To Protect Our Rights: We may disclose your information to protect our legitimate rights and interests, including investigating fraud, preventing abuse of the Service, and responding to security incidents.
We do not share your information with any third-party advertising platforms, analytics services, or other third parties for commercial purposes.
5. Your Rights
You have the right to access, modify, and control your personal information when using the Service. Specifically:
Access Your Information: You can view your account information (username, avatar, membership status) at any time in the app's "Profile" section.
Modify Your Information: You can change your username (once every 30 days) and avatar in the app's account settings.
Clear Local Data: You can clear local cached data (chat records, emotion records) through the "Clear App Data" function.
Log Out: You can log out of your account at any time, which will clear local account information on your device.
Unsubscribe: You can manage or cancel your premium subscription at any time through your Google Play account settings (uninstalling the app will not cancel your subscription).
If you have any questions about your information or want to exercise your rights, please contact us via the email provided below.
6. Subscription and Payment Privacy
All subscription payments are processed entirely by Google Play, and we do not collect or store any of your payment information (e.g., credit card details, payment passwords). Google Play's privacy policy applies to the processing of your payment information, and you can review Google Play's privacy policy for more details.
Refunds for subscriptions are handled by Google Play in accordance with its Refund Policy. If you need a refund, please contact Google Play Support directly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Service, legal requirements, or privacy practices. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you through the app (via a pop-up prompt) or other reasonable means. Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Privacy Policy.
8. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us at: support@xiaozhuapp.com
We will respond to your inquiry within a reasonable time (usually 3-5 business days).
By using XiaoZhu App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.